Please be advised of our current maintenance windows:

Day Maintenance Window
Monday – Friday | 8:30 PM – 7:30 AM
Saturday | 6:00 PM – 7:30 AM (Sunday)
Sunday | 7:45 PM – 7:30 AM (Monday)

During these times, servers will remain accessible, but performance may be slower than usual.

Important Notice:
The HTTP service on LNHQ3 is stopped each night at 8:30 PM and restarted at 7:30 AM the following morning.
This affects WebUI access only—Lotus Notes remains fully functional during this window.

We appreciate your understanding as we perform routine maintenance to ensure system stability and performance. If you have any questions, please don’t hesitate to contact the IT team.

IT Hotline Weekend Schedule

Key Update:
Personal phone numbers will not be given directly to agents. Only managers/leads or Advocates will have the direct contact information for the on-call staff. Agents will escalate to their manager if the hotline is unanswered.

Escalation Process:

1. Agent calls the IT Hotline.
2. If no answer, the agent contacts their manager.
3. Manager/Lead contacts the assigned on-call staff directly and follows up with a text.
4. If no response from the on-call within 15 minutes, escalate to Jamesia, then to Jerry if still unresolved.

On-Call Coverage – Next 4 Weekends

• Weekend of 11/7: Edward
• Weekend of 11/14: Jamesia
• Weekend of 11/21: Kevin
• Weekend of 11/28: Edward